Privacy Policy

Effective Date: 03.04.2025.

1. Introduction

Welcome to CarFix AI! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services.

2. Information We Collect

a. Personal Data:

• Name, email address, phone number.
• Car details (make, model, year, VIN if provided).
• Payment details (for prepaid accounts and mechanic subscriptions).

b. Mechanic Business Information:

• Business name, address, contact details.
• Certifications and service offerings.
• Payment details (for mechanic subscriptions and promotions).

c. Usage Data:

• App activity (searches, diagnostics run, mechanic interactions).
• Location data (to find nearby mechanics, if permitted).
• Device information (IP address, operating system, app version).

3. How We Use Your Information

We use your information for:

• Providing AI-based car diagnostics and troubleshooting.
• Connecting users with mechanics.
• Estimating repair costs based on market data.
• Processing payments for prepaid accounts and mechanic services.
• Sending notifications and reminders.
• Improving our services through analytics and feedback.

4. Data Sharing and Third-Party Services

We share data only when necessary:

• With mechanics for booking and service inquiries.
• With payment processors (Stripe, PayPal) for transactions.
• With external car parts marketplaces for real-time price data.
• With cloud hosting services (AWS, Google Cloud) for storage.

We do not sell user data to third parties.

5. Data Security

We implement security measures to protect your data, including encryption, access controls, and secure storage.

6. Your Rights (GDPR Compliance)

Users in the EU have the right to:

• Access and request a copy of their data.
• Request correction or deletion of their data.
• Withdraw consent for data processing.
• File a complaint with a data protection authority.

To exercise your rights, contact us at info@carfix-ai.com.

7. Data Retention

We retain your data as long as your account is active or as required by law. After account deletion, data is removed within 30 days, except for transaction records.

8. Changes to Privacy Policy

We may update this policy, and any changes will be posted in the app with a revised "Effective Date."

9. Contact Information

For questions, contact us at info@carfix-ai.com.